Effective Date: February 4, 2026

Applicability: These Terms and Conditions (the "Agreement") govern the relationship between AERO-LD ("the Company") and any entity or person ("the Client") utilizing our specialized aerospace consultancy and claim quantification services.

1. NATURE OF SERVICES

AERO-LD provides technical consultancy services specializing in the audit and financial quantification of performance failures within the aerospace supply chain. Our expertise focuses on identifying delays and service-level breaches under standard industry frameworks, including but not limited to Airbus Supply Support Conditions (SSC) and Boeing Product Support Advantage Agreements (PSAA).

Legal Disclaimer: AERO-LD is a technical consultancy, not a law firm. We do not provide legal advice or legal representation. Our reports and calculations are intended for negotiation support and administrative recovery purposes. The use of our services does not create an attorney-client relationship.

2. SCOPE OF INTERVENTION

The Client engages AERO-LD to perform:

Audit & Quantification: Analysis of Turn-Around-Time (TAT) and delivery delays to calculate Liquidated Damages (LDs) or "Loss of Use."
Claim Management Support: Assistance in filing administrative claims toward Original Equipment Manufacturers (OEMs). Report to paragraph 11 for more details.

3. FEES AND PAYMENT STRUCTURE

AERO-LD operates on a hybrid fee model to ensure maximum alignment with the Client's interests:

Quantification Fee: A fixed administrative fee of €449 (Excl. VAT) is due upon the start of the audit. This fee covers the expert analysis and the issuance of the quantification report. This fee is non-refundable.
Success Fee: In the event of a successful recovery (financial compensation, credit notes, discounts, or Free of Charge (FOC) parts/services), the Client agrees to pay AERO-LD a commission equal to 8.5% (eight percent) of the total value recovered.
Payment Terms: Success fees are invoiced upon the Client’s written acceptance of a settlement offer from the OEM or upon receipt of the credit/payment. All invoices are payable within 15 days.

4. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law:

No Guarantee of Outcome: AERO-LD provides a "best effort" service. We do not guarantee that an OEM or manufacturer will accept a claim or provide compensation.
Liability Cap: The total aggregate liability of AERO-LD for any claim, loss, or damage arising out of the performance of its services shall be strictly limited to the amount of the Quantification Fee actually paid by the Client (€499).
Exclusion of Indirect Damages: AERO-LD shall not be held liable for any indirect, incidental, or consequential damages, including but not limited to loss of flight hours, loss of revenue, or operational disruptions.

5. CLIENT DATA AND WARRANTIES

The Client warrants that:

It has the legal right to share contract excerpts (SSC, PSAA, etc.) and performance data with AERO-LD.
All data provided (Lead times, Release to Service dates, P.O. dates) is accurate. AERO-LD is not responsible for errors in chiffrage resulting from inaccurate Client data.
The engagement of AERO-LD does not breach any non-disclosure agreement (NDA) the Client has with Airbus, Boeing, or any OEM.

6. INDEPENDENCE AND NON-AFFILIATION

AERO-LD is an independent service provider. It is not affiliated with, endorsed by Airbus SAS, The Boeing Company. All trademarks (Airbus, Boeing, Safran, Honeywell, etc.) mentioned in our reports or on our website are the property of their respective owners and are used herein for descriptive and reference purposes only.

7. CONFIDENTIALITY

AERO-LD treats all airline operational data and contract specifics as Strictly Confidential. We implement robust technical measures to ensure that no sensitive data is shared with third parties or competitors. This obligation survives the termination of the service for a period of five (5) years.

8. GOVERNING LAW AND JURISDICTION

EU/International Operations: This Agreement is governed by the Laws of France. Any dispute arising from these terms shall be submitted to the exclusive jurisdiction of the Commercial Court of Paris.
US Operations (Boeing/US OEMs): For Clients operating primarily under US-based contracts, the principles of the State of New York commercial law may apply for interpretation, but the primary jurisdiction remains the Company's registered seat.

9. FORCE MAJEURE

AERO-LD shall not be liable for delays or failures in performance resulting from acts beyond its reasonable control, including but not limited to global supply chain collapses, changes in international aviation regulations (EASA/FAA), or cybersecurity incidents.

By submitting a claim request or paying the Quantification Fee, the Client acknowledges having read, understood, and agreed to be bound by these Terms and Conditions.

10. ETHICS AND COMPLIANCE

AERO-LD complies with all anti-corruption regulations. We accept no commissions from OEMs and work solely in the interest of the Client within the limits of Section 11.

11. CONFLICT OF INTEREST & RIGHT OF REFUSAL

AERO-LD reserves the absolute right, at its sole discretion and without justification, to refuse any mission or service request involving a claim against specific Original Equipment Manufacturers (OEMs) based in or having significant operations on French territory.

The Client acknowledges that AERO-LD will not perform audits or claims against the following entities (including their subsidiaries and affiliates):

Safran Group (including Safran Aircraft Engines, Landing Systems, Electrical & Power, Electronics & Defense, Cabin, Aerosystems, Seats, etc.)
Thales Group (Avionics and Aerospace divisions)
Liebherr-Aerospace
Ratier-Figeac (Collins Aerospace)
Latécoère
Dassault Aviation
(non-exhaustive list)

Any request involving these entities will be systematically declined to ensure the absence of professional conflict of interest.

TERMS AND CONDITIONS OF SERVICE – AERO LD