Support
Questions
The questions airlines actually put to us, grouped by theme. If yours isn't here, just ask. We'd rather answer it than have you guess.
Scope
Three things, mainly: repairs that overrun their contractual turnaround, spare parts that land after the agreed lead time, and the cost that follows when a supplier's delay puts an aircraft on the ground. The common thread is a missed SSC or PSAA commitment. If one exists, there's usually something to claim.
Yes, both. Repair and overhaul contracts and spare-parts supply agreements work the same way for our purposes: if the paperwork fixes a lead time or a turnaround and the supplier misses it, the penalty clause is what we go after.
SSC and PSAA are what we see most, but they aren't the limit. Any supplier or MRO contract that spells out a turnaround, a lead time or a service level can be read the same way. Send us the contract and we'll tell you whether there's anything to work with.
Especially them. Smaller carriers are the ones least likely to have someone in-house chasing supplier penalties, so the money quietly goes uncollected. The estimate is free, so the first step costs nothing, and if you hand us the full claim the fee is success-based, paid only on what we recover.
Value and ROI
It genuinely depends: on the clause, on how late things ran, and on how often it happened. We won't throw out a headline number to win the work. The free estimate exists precisely so you get a real figure for one case first, then decide.
Usually, because the effort on your side is small: you hand over the contract and the dates, we do the rest. If the estimate shows little to recover, you've spent nothing and you stop there. If there's real money in it, the 8.5% comes out of funds you wouldn't otherwise have seen.
Then you owe nothing. The estimate is free, and if you go with full claim management the 8.5% only ever applies to money that actually lands. No recovery, no fee.
The estimate usually comes back within a few working days of us having your documents. A full claim takes longer, and much of that is the supplier's pace rather than ours. We can push; we can't set their clock.
Methodology
We build a timeline from your own records (P.O. date, promised lead time, actual release to service) and set it against what the contract committed to. The gap, run through the contract's liquidated-damages or "loss of use" clause, is the claim.
Yes. Every number rests on a clause and a date we can point to. We don't pad claims with speculative or indirect losses, because the moment a figure can't be traced back to the contract, it's the first thing the other side strikes out.
That's the whole reason we work this way. A claim that amounts to "we think you were late" gets waved off; a claim that quotes the clause with the dated evidence beside it does not. The referencing is what gets an OEM to engage instead of stall.
Gaps in the dates, evidence that contradicts itself, the wrong clause quoted, and a total inflated with losses the contract never covered. Any one of them hands the supplier a clean reason to reject the file. Most weak claims fail on paperwork, not on merit.
Roles and Responsibilities
That's your call, agreed before we start. Most of the time we prepare and back the claim while you stay the named counterparty to the supplier. Where you'd rather we handle the correspondence, we can. Either way, the relationship stays yours.
Supporting it. We're the extra pair of hands for the quantification and the claim file, the part procurement rarely has time to chase. We don't run your supplier relationships or step on your team.
Not by default. We're a technical consultancy, not a law firm, so our work is quantification and administrative recovery, not legal advice. Bring your counsel in whenever you like; and if a case ever heads toward litigation, that call is theirs to make, not ours.
You do. The contract is yours, and so is every decision to file, negotiate or settle. We supply the analysis and the file and stand behind the numbers, but we don't sign anything on your behalf.
Supplier Relationship and Risk
It shouldn't, if it's done properly. Asking a supplier to honour a clause they signed is ordinary commercial business, not a hostile act. We keep it factual and unemotional, which is exactly what stops it from turning into a fight.
Factual, every time. We argue from the contract and the evidence, not from volume or bluff. It's also the more effective route: a claim that reads as calm and well-documented is harder to push back on than one that reads as a threat.
Yes, and that's the norm. Most cases settle through straightforward negotiation, well before anyone reaches for lawyers. What we're after is a settlement you can bank (cash, credit notes, discounts or free-of-charge parts), not a courtroom.
Execution and Logistics
The relevant parts of the contract, and the numbers behind the delay: P.O. dates, agreed lead times, release-to-service dates, plus any emails that show the supplier slipping. After a first chat we send a short, specific list so you're not digging blind.
A few working days from the point we have your documents. Clean, complete data makes it quicker; a pile of half-labelled PDFs makes it slower. That's the honest version.
Your operational data and contract detail stay confidential, kept behind proper technical safeguards and never shared with a supplier or a competitor. The duty doesn't end when the work does: it runs for five years afterward, and it's written into our Terms of Service, not just promised here.
Yes. We work with carriers internationally. For EU and international operations the engagement runs under French law, with the Commercial Court of Paris; where you operate mainly under US-based contracts, New York commercial-law principles can apply to interpretation. The detail is in our Terms of Service.
No. There's no public master list of every part covered under an SSC or a Boeing agreement, and anyone who claims to have one is guessing. What counts is the scope written into your own contract and its annexes, so that's what we work from: your part numbers, your terms.
Still stuck on something?
Call us, or drop it in the form. A person answers.